![]() ![]() Returns originated for reasons attributable to the Our Fatima Store are not subject to a minimum return limit and will be fully credited, and shipping costs and handling fees, only in this specific case, are our responsibility. The refund of amounts paid will be made upon receipt of the items at our facilities and verification of their status within a maximum period of 10 working days from receipt. ![]() ![]() We strongly recommend that the customer choose to send with tracking in all cases and for delicate or high value orders, we also recommend that you send it with insurance, as we are not responsible if the order is damaged or lost in the process. We are not responsible for damage noticed after delivery, so always open and check your order upon delivery and in front of the shipper.Īll returns must be sent by mail to the official address assigned to the and are the responsibility of the customer. Items returned must be in perfect condition, in the original unopened packaging, with the complete number of units, as well as a copy of the Sale.įor returns that are justified by damage caused in the transport of the goods, the return request must be made immediately upon delivery. The customer has 14 consecutive days, counting from the date of receipt of the order, to proceed with the termination of the contract and the return of the item. ![]()
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